Upload Issues

Discussion in 'Design and Modeling' started by ianmsmith1, Oct 23, 2018.

  1. ianmsmith1
    ianmsmith1 Member
    How can I find out the details of why my file won't upload properly? I'm receiving an error message that doesn't explain what the problem is.
    The message is: "Oh no! Something went wrong and we couldn’t process your file. Please try again in a few minutes!"

    I have tried uploading the model in several different file types, and always get this error.

    Thanks in advance!
     
  2. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Send the file to service@shapeways.com
    They will be able to look into it and provide you with some feedback :D
     
  3. ianmsmith1
    ianmsmith1 Member
  4. ianmsmith1
    ianmsmith1 Member
    So I emailed my model to the experts. They ran it through Netfabb and found several instances of"unmerged shells". They said that Netfabb 's auto-repair was unable to correct them, so it's up to me.

    I'm a self-taught Zbrusher with no 3d modelling education, so I'm sure that I don't have a good understanding of the basics. Can one you pros please explain how I can fix this issue?

    Thanks