Hi everyone, thank you for your patience as we’ve been refining our pricing formula for Smooth and Smoothest Fine Detail Plastic. As of today, we are ready to share with you information about our new formula as well as the ability to see what your new prices will be using this formula. The new prices will take effect on Monday, April 29, 2019. Below is a set of FAQs to help prepare you for the update: What will my products and models cost with the new pricing formula? We have provided a tool for pricing comparison that allows you to download a spreadsheet with your impacted items, with current pricing and new pricing listed side-by-side. For shop owners, this tool can be found on the Shop Settings page within your account and is designed to help you analyze the pricing impact to your store. For everyone else, you can access it directly here. Please note that you must be logged in to access the download and it may take over a minute to finish processing your prices and download. Please be patient as the process completes. How does this affect my markup? The pricing change does not affect the markup. You can still set your own markups, make changes to products individually, or use the Pricing CSV Wizard to update markups in bulk. Will “grandfathered” products be impacted? Yes. All fine detail plastic products will be moved to this new formula, including previously grandfathered products. With this update, grandfathered pricing will have ended. What are the pricing components in the new formula? The pricing formula is based on the following components, all of which add up to create a custom price for your model: Material Volume - the amount of material needed to 3D print your product Support Volume - the amount of support material required to 3D print your product Number of parts - a part is a piece of a model that can be separated from other pieces of the model Production - associated production costs including labor; quality control; machine maintenance; general utilities; and other supporting services required to 3D print your product With this update, models will need to meet the following minimums: Minimum price per model $7.50 for Smooth Fine Detail Plastic $10 for Smoothest Fine Detail Plastic Minimum price for Parts Bounds Volume* $0.35 per cm3 for Smooth Fine Detail Plastic $0.58 per cm3 for Smoothest Fine Detail Plastic * Parts Bounds Volume is the bounding box volume for each part of a model added together. This method removes empty space between your models so you don’t need to move models closer together to get a lower price. Models must meet this minimum, which is calculated by multiplying the Parts Bounds Volume by the rate listed above. Why did you make this change? We are sensitive to adjusting prices and are aware that this is never easy on customers. However, we do need to make sure that our prices reflect the true cost of doing business and allow us to further invest and innovate in our business. As always, if you have policy questions about why we feel it is necessary to make this change, you can reach out to me personally at firstname.lastname@example.org. Why did this change take longer than other materials? We encountered some technical challenges with changing this material’s formula and wanted to thoroughly test our changes to make sure it was working properly before deploying. This took roughly a month longer than we originally anticipated. My apologies for any inconvenience this delay caused. Will this be the last price change to this material? From time to time, we will need to update our pricing to account for cost increases, business needs, and the competitive landscape. Moving forward however, we feel that the material is now priced more appropriately to account for our business needs and unless that changes, any increases in this material will be incremental. How can I get in touch if I need help? You can flag critical issues by sending us a spreadsheet highlighting the issues to email@example.com. Some of my prices went down. Is that a mistake? No, the new algorithm moves cost away from shorter model types and into taller model types to account for our actual costs in generating each model. So some members will see a direct benefit from this new algorithm. I'm upset about the policy decisions behind this change. How do I let you know about it? I want your feedback! Although the changes here are necessary for Shapeways to continue it's business, I understand how this will complicate things for those of you whose prices went up. Please email me directly at firstname.lastname@example.org. Even if I can't help you directly, I want to hear about how this change impacted you. Lastly, a polite request. I know that some of you will be upset with how your prices were impacted. However, please do not use this thread to complain generally about Shapeways pricing policies - you have my email above and I'm even happy to speak with you by phone. Let's keep this thread open for discussion of unexpected issues / bugs / questions only, so our developer team and user base can track and respond to all issues. Thanks!