Unable To Complete Order On Website

Discussion in 'Customer Service' started by Earnhardtjunkie, Feb 14, 2020.

  1. Items in Cart, shipping and payment loaded but when I click the "Place Your Order" button, the next screen is blank and will not proceed to the Pay Pal screen to complete the order.

    Attached Files:

  2. ***UPDATE*** Customer Service emailed me today and showed me what the issue was. I error-ed (fat finger type-o) on my shipping/billing details and once corrected, the issue was resolved and the order went through fine.
    jimmyadvice likes this.
  3. jimmyadvice
    jimmyadvice Shapeways Employee CS Team
    Hi @Earnhardtjunkie

    Thanks for reaching out about this issue. I'm glad we were able to resolve this via email and that you were able to place the order! Apologies for any trouble.