Trouble using credit to pay

Discussion in 'Customer Service' started by tiradi, Apr 20, 2012.

  1. tiradi
    tiradi New Member
    Hi I received credit note for an incorrectly shipped item. There are several numbers on the credit note, but I have no idea how to apply this credit to the item I am trying to purchase. I tried using all of the number on my "Credit note" on the coupon section in the confirmation screen, but none of them applied the credit. How do I use this?
  2. tiradi
    tiradi New Member
    Sorry nevermind I think I answered my own question.
  3. ChristelM
    ChristelM Shapeways Employee CS Team

    Could you please let me know if the problem you had has been solved? If not, please send an email to and ask for Christel.

    Thanks and good luck!
  4. tiradi
    tiradi New Member
    The problem was me. I thought that the email I had was saying that I had credit with Shapeways. But shortly after I posted that question I received an email from paypal saying that I was receiving a refund. So it was me who misunderstood.