Tracking orders

Discussion in 'Customer Service' started by brockandcole, Dec 22, 2009.

  1. brockandcole
    brockandcole New Member
    I agree, it would be very helpful to have some way to track orders. Presently, there is no way to tell if an order has been completed, much less shipped. I understood from the website when I placed my order that the turnaround time was ten days. However, that apparenlty isn't the case.

    This seems like a great product, and having active customer service would make it even better.
  2. joris
    joris New Member
    Were working on improving tracking for you. Were also looking to find more customer service people. I'm sorry that customer service was not responsive. We aim to answer every email within 24 hours and we want to at the latest deliver your metal models in 21 days and all other models within ten working days worldwide. We will work harder and work harder at becomming more efficient.
  3. dadrummond
    dadrummond Member
    Just checking -- you mean 14 days for metal models, yes?
  4. robert
    robert New Member
    Almost. It is 14 working days.


  5. maartje
    maartje New Member
    Hi Brockandcole,

    Please see your PM, I want to help you out!