Tracking my oder?

Discussion in 'Customer Service' started by Malek, Oct 30, 2011.

  1. Malek
    Malek New Member
    Ok so I have ordered a product from Shapeways and I have sent them the money. In 'My Orders' tab it shows that it has been 'Accepted'. One week has passed and I have no tracking number or anything. I was just wondering, is there a way to track your order and see at what stage is it now?
  2. Kasss_Gnarl
    Kasss_Gnarl New Member
    Hi Malek,

    I believe that the order status will show as 'accepted' until the model design is sent to the printing facility where it will be updated to 'in production'. Depending on the material you have selected there may be some delays ontop of the expecetd delivery date. You can check this here: Material Status

    You can also e-mail for an update.

    The tracking number field should only be filled in once the order has been shipped.

    Hope this helps.

  3. Malek
    Malek New Member
    Thank you Steve... Very informative. Can't wait for my product :)