This model is not for sale!

Discussion in 'Customer Service' started by INFINITEX, Dec 12, 2011.

    INFINITEX New Member
    I just uploaded a model and it wont let me add it to my cart. It simply displays "This model is not for sale"; "This model is private and not for sale to others."

    Well the problem here is that it is my own product... How can I add it to my cart?

    P.S I did look at the F.A.Q but I do not see any of the following: " Click on the design, this will bring you to the design detail page. In the right hand column under model availability, select "allow ordering". Now you can order your product."
    Last edited: Dec 12, 2011
  2. pfeifferstylez
    pfeifferstylez New Member
    Sounds like you just have to switch "edit page" to "off".
    (The button in the upper right corner.)
  3. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Also check to make sure materials are checked as available.
    INFINITEX New Member
    I have done both of those things and I still get:

    edit page off [ ]

    This model is not for sale.

    This model is private and not for sale to others.
    Last edited: Dec 13, 2011
  5. bartv
    bartv New Member
    Sorry to hear that, I've asked our developers to see what's going on.

    INFINITEX New Member
    Thank you for the help,

    I figured out the problem: for some reason the .stl file got tampered and was giving out a lower resolution :rolleyes: ; hence the model barely existed. In conclusion, your server was not able to give me a price nor allow me to add it to the cart. :laughing:

    Thank you once again,

    Manny Almeida