Sorry, we were unable to process your uploaded model‏

Discussion in 'Design and Modeling' started by TheWildGames, Nov 5, 2012.

  1. TheWildGames
    TheWildGames New Member
    Hi,

    I'm trying to upload a new model for 3d printing but I've got the following message by mail : "Sorry, we were unable to process your uploaded model‏" without further explanations.

    I've tried to cut my models into few pieces and it worked for each part, but when I put the part together it doesn't work anymore.

    My current test has 5848 polys and doesn't work.

    Does anyone have an idea ?
     
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Can you share the model for us to examine?
     
  3. TheWildGames
    TheWildGames New Member
    I've just send you the file.
     
  4. TheWildGames
    TheWildGames New Member
    Now I've got a mail with the problem (the size)

    However, for me it looks like that importing an OBJ in millimeters doesn't give the correct dimensions.
     
  5. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Did you email it to me? I'm not seeing it. What software are you exporting from? Are you sure it's exporting in the units you think it is?
     
  6. TheWildGames
    TheWildGames New Member
  7. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Awesome, glad you got it figured out. I did find your email, but you got it handled already.