Shipping to Russia

Discussion in 'Customer Service' started by woody64, Sep 5, 2010.

  1. Shulyaka
    Shulyaka Member
    Hi,

    Do you have any update? The notice on UPS web site does not exist any more. Do you know if they have solved their problems already?
     
  2. mkroeker
    mkroeker Well-Known Member
    See here, for same question
    posted and answered four weeks ago in the general forum. Seems the message on the UPS page was simply lost
    during a redesign, BTW similar information is still on the DHL website.
    However, if I read it correctly this only affects shipping to private individuals, so if you can arrange for shipping/billing
    to go to some company or university address it might work. (Can anybody confirm this please ? At least that might
    explain why someone reported earlier in this thread that he received goods from one of shapeways' competitors
    without problems)
     
  3. CyberSmithy
    CyberSmithy Active Member
  4. Moms_Sphagetti
    Moms_Sphagetti Well-Known Member
    Hi CyberSmithy,

    Thanks for reaching out. I'm sorry we're unable to ship to Russia at this time. We simply aren't able to provide shipping to Russia per UPS's requirements for shipping on our end.

    We are aware this is an inconvenience to customers that need packages shipped there and we're doing what we can to potentially offer that option one day, but at this time we won't be able to have packages shipped there.

    All the best,
     
  5. CyberSmithy
    CyberSmithy Active Member
    But how can be UPSs Russia shipping requirements so different than for other hundred+ countrys?

    UPS ships to Russia, theyve got 500 employees there...
     
  6. jimmyadvice
    jimmyadvice Shapeways Employee CS Team
    @CyberSmithy This is related to US policies in regards to shipping to Russia. UPS in the US cannot ship to Russia due to current policies in place. Since Shapeways is based in the US, we cannot ship to Russia at this time.
     
  7. CyberSmithy
    CyberSmithy Active Member
    ...but is'nt there also production unit in Netherlands?
    UPS can ship from Netherlands to Russia.
     
  8. jimmyadvice
    jimmyadvice Shapeways Employee CS Team
    @CyberSmithy since we are based in the US, we are subject to US laws pertaining to carrier restrictions to Russia, even if we have locations elsewhere in the world.