Shipping multiple Full Color Sandstone prints together

Discussion in 'Bug Reporting' started by ryankittleson, Dec 17, 2012.

  1. ryankittleson
    ryankittleson New Member
    I've ordered several things so far and for the most part, the print quality has been great. I just wanted to make a suggestion about shipping. I've noticed that when I order multiple copies of the same model, they are often shipped in the same baggie. This causes a problem for the Full Color Sandstone because the separate prints rub up on each other during shipping. The result is that they get powdery scuff marks on them that can't be fully repaired. Please adjust your handling procedures to keep Full Color Sandstone prints from touching each other in shipping!


  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team

    That is not good. I'll email some people to see if we can prevent this from happening.

    Also, if you have damage from shipping, be sure to notify service so they can correct why it's happening, and replace any broken parts.
    Last edited: Dec 18, 2012
  3. natalia
    natalia New Member
    Hi Ryan,

    We have made a few changes with packaging for shipping, so you should no longer get multiple parts (in any material) in one bag.

    More plastic, more protection for your models!