Shipment not received

Discussion in 'Customer Service' started by bvicarious, Oct 27, 2008.

  1. bvicarious
    bvicarious New Member
    I placed my order on Sept. 25th and got an email saying it was shipped on October 10th, and now two weeks later it has not arrived. The last order I placed got here two days after being shipped, so is it possible my shipment got lost in delivery or something?
     
  2. frankg
    frankg New Member
    Hi,


    The number of orders resulting from our Halloween action overwhelmed us. Later today, everyone who ordered models in Black Detail that have not been delivered yet, will receive an e-mail with the status.


    Regards,


    Frank.
     
  3. bvicarious
    bvicarious New Member
    Hey Frank, actually the order i'm talking about is in the SWF material, I ordered it before the black detail offer. I have a black detail order placed too, but I'm not concerned about that one yet given the high number of orders you mentioned.

    100221 is the invoice number
     
  4. bvicarious
    bvicarious New Member
    I got the package today. Woot!
     
  5. pete
    pete Shapeways Employee CEO & Co-Founder
    hey bvicarious,

    did you like your model? Do you have some pics to share with us?

    kind regards,
    Peter
     
  6. bvicarious
    bvicarious New Member