Shapeways site update of 2011-03-07

Discussion in 'Official Announcements' started by hans_lambermont, Mar 8, 2011.

  1. hans_lambermont
    hans_lambermont Shapeways Employee Dev Team
    We released a new feature yesterday : use your Facebook and Twitter account to login to the Shapeways site.

    Next to that we increased the memory of our model repair server and fixed a login bug.

    The upgrade caused downtime from 11:01 - 12:54 UTC.

    -- Hans
     
  2. stop4stuff
    stop4stuff Well-Known Member
    whooo....ooooo

    That seems to have fixed the 'error while unifying:17' report :)

    But, for the same modle that created that error, i now get;
    The model doesn't need to be merged or fixed... it's an item comprising of 1842 chainmail style interlaced links (shells) comprising of a total of 249216 triangles.

    Now, before you say 'too many shells' - 3053 shells (similar style design) is printable with a total of 97696 triangles.

    Any ideas?

    I don't really want to change the design as the item matches another piece already printable.


    Cheers,
    Paul


     
  3. hans_lambermont
    hans_lambermont Shapeways Employee Dev Team
    Hi Paul,

    I'm a bit surprised how this could have had influence on the 'error while unifying:17' reports from the model processing pipeline.

    Do you know the model ID where you got the "Calculation failed" for ? Then I can have a look at it.

    About the "doesn't need to be merged or fixed" we automatically check every uploaded model for printability. Maybe the wording is confusing.

    regards,
    Hans
     
  4. stop4stuff
    stop4stuff Well-Known Member
    Hi Hans,

    The model failed the upload process, so no model id - but the filename is 7mm 1842 links place mat (fixed).stl -

    mmm....
    Now I'm getting confused...
    I went to the failure email source to grab the timestamp it was sent and noticed the plain text & html give different reasons for the faillure;
    plain text = error while unifying:17
    html = calculation error
    (see below)

    Shall I just re-upload the file with the 'please fix my model' box checked?

    Cheers
    Paul

    Code:
    Content-Type: text/plain; charset = "UTF-8"
    Content-Transfer-Encoding: quoted-printable
    
    Hi Paul,
    
    We just finished processing your product, Square Maille Flat N placemat,
    and ran a few checks on it to make sure your product can be printed.=20
    
    Unfortunately, we were not able to process and thus print your product. T=
    he
    error message was:
    error while unifying: 17
    
    
    We have already tried correcting the issue using our Mesh Medic.
    
    
    If you have any questions about your product, please visit
    www.shapeways.com/mydesign under the header =E2=80=9Cmy errors=E2=80=9D o=
    r have a look
    at our relevant tutorial or video.
    * http://www.shapeways.com/tutorials/fixing-non-manifold-models
    * http://www.shapeways.com/video/fixing-non-manifold-meshes
    
    Alternatively, you can send us an email service@shapeways.com.
    
    Kind regards,
    
    The Shapeways Service Team
    Ralph, Maartje, Joost, Christel, Kevin and Petra
    service@shapeways.com
    
    Shapeways
    Passionate about creating
    www.shapeways.com
    
    
    --b1_f209d37d69af7c1dc6464f98e40085ff
    Content-Type: text/html; charset = "UTF-8"
    Content-Transfer-Encoding: quoted-printable
    
    Hi Paul,
    <br/><br/>
    We just finished processing your product, Square Maille Flat N placemat, =
    and ran a few checks on it to make sure your product can be printed.<br><=
    br>=20
    <br/>
    Unfortunately, we were not able to process and thus print your product. T=
    he error message was:<br>
    Calculation failed. This means that our Mesh Medic could not fix or merge=
     your design.
    
    
    <br><br>We have already tried correcting the issue using our Mesh Medic. =
    <br><br>
    
    
    <br><br>If you have any questions about your product, please visit www.sh=
    apeways.com/mydesign under the header =E2=80=9Cmy errors=E2=80=9D or have=
     a look at our relevant tutorial or video.<br> =20
    * http://www.shapeways.com/tutorials/fixing-non-manifold-models<br>
    * http://www.shapeways.com/video/fixing-non-manifold-meshes<br>
    <br>
    Alternatively, you can send us an email service@shapeways.com.
    <br>
    Kind regards,<br />
    <br />
    The Shapeways Service Team<br />
    Ralph, Maartje, Joost, Christel, Kevin and Petra<br />
    <a href=3D"mailto:service@shapeways.com">service@shapeways.com</a><br />
    <br />
    Shapeways<br />
    <i>Passionate about creating</i><br />
    <a href=3D"http://www.shapeways.com">www.shapeways.com</a>
    
     
  5. hans_lambermont
    hans_lambermont Shapeways Employee Dev Team
    Hi Paul,

    Your model ID is 223836 , the reason the meshmedic exited is because it hit a timeout limit meaning that it took too long to process your model.
    So uploading again with a 'manual fix request' won't help; we need faster hardware :p or grant these processes even more processing time ...
    We'll get back to you on this one.

    -- Hans
     
  6. hans_lambermont
    hans_lambermont Shapeways Employee Dev Team
    After discussion with Barry we think a manual fixing attempt might be useful, let's try this.

    -- Hans
     
  7. stop4stuff
    stop4stuff Well-Known Member
    ok will do when I get home

    Cheers :)
     
  8. stop4stuff
    stop4stuff Well-Known Member
    Hi I just had a manual fix - Can't be fixed - email :(

    1842-shells-capture-2.jpg

     
  9. stop4stuff,

    I realize that this may not be an ideal solution. Have you tried processing your model through The Netfabb Cloud Thingie? You can download a "fixed" model when it is done processing. I am not certain if it will modify your chain mail in undesirable ways, but it might be worth a shot.
     
    Last edited: Mar 11, 2011
  10. stop4stuff
    stop4stuff Well-Known Member
    NetFabb Cloud throws out the same 'calculation failed' error, in NetFabb Basic, no faults are found... I've come to the conclusion that my model is just too awesome for automated processes to cope with ;)

     
  11. robert
    robert New Member
    Hi guys,

    We fixed the issue. The model can be uploaded without problems.

    Best,

    Robert
     
  12. stop4stuff
    stop4stuff Well-Known Member
    Hi Robert,

    My design uploaded ok :), however it is only available in WSF, white, black and transparent detail... ideally it should be available in the dyed colour too, any ideas?

    Cheers,
    Paul
     
  13. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    What's the bounding box? They dyed materials are not available in the larger WSF machine.
     
  14. Jettuh
    Jettuh Well-Known Member
    Bounding box is as far as i know a square box around your object wich uses the outer measurements of the uploaded file!
    so if you have a soccer bal, the bounding box is the box where the soccer bal is in ;)

    dyed materials go in a bath, so probably the bath isn't big enough for the objects from the large printer ;)
     
    Last edited: Mar 14, 2011
  15. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    All these years and that's what it is? :p I meant the bounding box of Paul's upload. I could write a book, or at least a blog post, about bounding boxes and how to use them.
     
  16. Jettuh
    Jettuh Well-Known Member
    lol, sorry, didn't read the question above :p thought you wanted to know what it was :p
     
  17. stop4stuff
    stop4stuff Well-Known Member
    The bounding box is 29.8 x x 24.2 x 025 cm.

    Do Shapeways need to get a bigger dye bucket? ;)

     
  18. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    I believe the dying is a pre-process technique. Doing a quick search I'm not able to find the max bounding box for dyed WSF. I have already requested it be added to the material page, so as those are updated it should be there eventually.
     
  19. robert
    robert New Member
    Well it is actually a post process technique.

    The issue is that we cannot fit anything bigger than 23.3 x 18.4 x 31.7 cm in the dying pans. We need to get some bigger pans!

    - Robert
     
  20. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Oh so it is a need of a bigger dying pan :p. Is that the max size for dyed wsf?