So, I received my second ever order from Shapeways today. Imagine my surprise when I opened it to find a piece of my order on top of the order receipt. This clued me off that something was wrong so I grabbed my camera and began taking photos. Once I removed those two items, it was apparent the damage done to my model was impossible to have occurred during shipping: As you can tell from this image, in order for the tail to have ended up flipped 180 degrees on two different planes inbetween her legs (which are unbroken) would have been an impossible accomplishment unless it occurred prior to shipping. You can also tell that the model as shown could not possibly have fit in the box without purposefully breaking it. The box is physically not large enough to have accomplished this feat in transit. It doesn't even appear to have been large enough to have fit the entire model without breaking it. So what's going on?