Shapeways Launches Etsy E-commerce Integration

Discussion in 'Official Announcements' started by gregorykress, Apr 16, 2019.

  1. GorgsEmporium
    GorgsEmporium Member
    Hi all, I am writing today because with the Cyber Monday deal that just dropped (10% off with a $25 minimum) those of us who are using the Etsy Integration cannot take advantage of this coupon. For instance, if I sell a model on my shapeways storefront for $35, but it only costs $15 to make ($20 markup) then the customer can still receive a 10% discount because the total price is $35. However if a customer orders through Etsy and then I manually create the order through Shapeways (assuming same prices) I cannot take advantage of the coupon as I am only placing an order for a $15 item.

    And even further this is a problem because if they get the discount on Etsy for 10% off $35 ($3.50 discount) that only translates to a ($1.50 discount) for me, if there was no order minimum. So this coupon only "works" if you direct all traffic through to Shapeways. Basically, sellers be very aware before offering this to anybody not ordering directly through your Shapeways shop

    This needs to be fixed for those of us wanting to run sales. The minimum order amount is messing everything up.

    I currently have over $400 in sales waiting to be placed through Shapeways but if this coupon requirement isn't fixed I'll just have to refund all the orders as I would be losing money otherwise.

    I look forward to hearing from you all.
    Last edited: Dec 2, 2019
  2. GorgsEmporium
    GorgsEmporium Member
    And I just realized that as an Etsy shop owner, we can only use this 10% discount code one time. Even though we have multiple users with multiple email addresses purchasing through Etsy, this does not work as all orders are placed through our email addresses.

    Shapeways, this is starting to feel a little bit like we're on unstable ground here. I don't know who was in charge of the details for Cyber Monday but this is kind of ridiculous. I am seriously disappointed to see there was no communication about the details from Marketing before Cyber Monday, and that the Etsy integration (and assuming Shopify too) is completely left out (unless you count a one time 10% discount code)
  3. Lefteri
    Lefteri Shapeways Employee CS Team
    Hello @GorgsEmporium

    Thank you for reaching out to us about this. First and foremost, thank you for using our E-Commerce Integration!

    This promotion was not intended for use via Etsy or Shopify storefronts. It was specifically geared towards direct purchases from Shapeways. That said, we will look into extending these promotions to our storefront users in the future. I'm sorry we were unable to accommodate this for our Cyber Monday promotion.

    Last edited: Dec 3, 2019
  4. lawrencekramer2014
    lawrencekramer2014 Well-Known Member
    If you file the appropriate business information with shapeways and have everything shipped to you, then shapeways will not charge you retail use (sales) taxes and will charge you for shipping to you. But then you must do the shipping and charge the customer the appropriate taxes and shipping from your location (if you charge the customer for shipping) through etsy.
  5. Freakazoitt
    Freakazoitt Well-Known Member
    I have problem connecting shapeways to etsy.
    Shipping and billing part.
    I says, I cannot use Russian address (I just want to put there my visa card to pay something from etsy orders!) US billing address not available for me now
    Why there is no options like using paypal or just ignoring billing address (why it's needed when payment uses visa card anyway)?
  6. Lefteri
    Lefteri Shapeways Employee CS Team
    Hello @Freakazoitt, thank you for reaching out to us about this. I have contacted my colleagues for more information and will follow up once they provide an update.
  7. Lefteri
    Lefteri Shapeways Employee CS Team
    Hello @Freakazoitt. Our Developer team explained that this restriction was tied to a period of time when billing and shipping addresses had to be from the same country. Since we are unable to ship to Russia, this caused our system to also not accept billing addresses from Russia. I will follow up with you directly once this has been resolved.