Sandstone Model Arrived - Incorrectly Manufactured!

Discussion in 'My Shapeways Order Arrived' started by Gweetle, Mar 5, 2013.

  1. Gweetle
    Gweetle New Member
    I just received this model from Shapeways: http://www.shapeways.com/model/930854/super-mario-mobius-und erworld.html
    As you can see, the model is colored on all sides. I followed the instructions on how to submit a model for color printing in sandstone, which is why it appears colored on their site. However, upon receiving the physical model, it is missing half of its color! See the pictures.
    Any help/suggestions?

    1.jpg
    2.jpg
     
    Last edited: Mar 5, 2013
  2. Gweetle
    Gweetle New Member
    I would like a refund, this is ridiculous.
     
  3. stonysmith
    stonysmith Well-Known Member Moderator
    Make sure that you send a note with pictures to service@shapeways.com
    That does look improper.. they'll help you sort it out.
     
  4. JoostD
    JoostD Shapeways Employee CS Team
    Hi Daniel,

    I am very sorry to see that we shipped you a model with not all the right textures. Please accept our apologies for that.
    I have filed a complaint for you. I have also replied to your email. Thanks for the email by the way.

    I will get back to you as soon as possible regarding this issue and resolve this for you.

    Regards,

    Joost