Removing excess white goo (glue?) from Full Color Sandstone? (Pics)

Discussion in 'Finishing Techniques' started by Brian123, Feb 23, 2013.

  1. Brian123
    Brian123 New Member
    I just received an order last week and haven't been able to post about it until now.

    It's hard to get a 100% perfect print. There's likely to be a small blemish. Like an LCD might have a dead pixel. Though, if I a dead pixel is in the center of the screen, it becomes a big issue. Sadly, that's what happened with this print.

    This print has some kind of white goo (glue) stuck on the character's face. So you always see it every time you take a look. The rest of the print meets standards ( great colors, smooth, no chips, etc.)

    The blemish seems solid and I don't want to try scratching it off. Has anyone had to deal with this issue? Any techniques?

    I normally wouldn't complain if it was more hidden. Right on the face just ruins it, almost no different than physically damaged there.

    I'll e-mail service for suggestions and what they think.