Recent Forum Feedback...

Discussion in 'Official Announcements' started by gregorykress, Aug 14, 2018.

  1. MrNibbles
    MrNibbles Well-Known Member
    I don't think I've noticed much difference although it never struck me being slow in the past. Competitor sites seem much slower now that I've started to snoop around to see what benefits they might offer. It's not like I would miss out on 100 sales for every minute of upload delay. I would guess they are motivated to speed up such things for background efforts like repricing since so many millions of models have been uploaded.
     
  2. ChristianH
    ChristianH Well-Known Member
    @Echoco

    Clue: "Although I did also upgrade my internet"
     
    javelin98 likes this.
  3. rolsen01
    rolsen01 Well-Known Member
    Major fix to the website! Putting the Tools link on the actual part itself. TY SW!
     
    Meduzy, avim and aliciafelber like this.
  4. aliciafelber
    aliciafelber Well-Known Member
    Fantastic! Thanks Sw
    Some hopes for 2019 :) ....
     
    EvieL, javelin98 and avim like this.
  5. TrentTroop
    TrentTroop Well-Known Member
    That is nice, but still inferior to the original system. All autocheck results, by material, in one place. Avim, if you can pull that off, preferably all on the first page, just a green checkmark or a red x in the box next to the cost-quote, then the backend's basic functionality will be mostly repaired. This isn't just for myself and my workflow, it is alarmingly apparent that the lack of immediate auto-check feedback is going to cause the less experienced users to order more non-viable items, resulting in frustration, lost sales, and negative associations with Shapeways. This means that the model-checkers are going to be more busy, which I'm guessing is why feedback times went form a few hours to multiple days.

    I have to spend a lot of time convincing people of the quality and reliability of Shapeways made parts. Please help me help you, here.

    Now, is there any word on getting us transparency to the pricing formula? It isn't just that the formula has been hidden, it is that it has been disguised so that we can't figure it out on our own, that is unethical. At least show us the cost before things being bumped up to the price minimums so I know how to sprue things/adjust to maximum value. If the minimum cost for versatile is $5, and my part is $4.50 before that, I'd like to know before spending time spruing duplicates or associated items.
     
    ecs_norway and javelin98 like this.
  6. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hi everyone,

    For those who haven't seen it yet, this week we have launched some updates to the Model Edit page.

    As of this week you can access "tools" on the model edit page which will allow you to go directly to the 3D tools page and Create/Edit a Product.
    upload_2018-12-6_11-1-56.png

    Hopefully with the return of these options we have saved you from having to go to the 3D Models page before being able to use these options.

    Thank you all for waiting patiently :)

    Mitch
     
    EricaC, EvieL, shawn_halayka and 3 others like this.
  7. shawn_halayka
    shawn_halayka Well-Known Member
    Two thumbs up!
     
    aliciafelber likes this.
  8. MrNibbles
    MrNibbles Well-Known Member
    Excellent. All we need now is the return of product history, ability to set absolute and/or percentage mark-ups, and that list of 10 to 20 other minor things.
     
  9. ecs_norway
    ecs_norway Well-Known Member
    @MitchellJetten: A good move in the right direction. I think @TrentTroop has the right of it, though, the lack of immediate feedback will definitely lead to more orders of "maybe-printable, maybe-not" models that will result in failed prints and frustrated customers.

    From what I understand, if a model is definitely not printable in a specific material, that material will simply not appear on the model page when it is uploaded. This can be confusing to new users who don't expect that, however - it might be more immediately understandable to present the material in a "greyed out" manner, unselectable, so that users don't wonder what happened to the material.

    A simple mark that there are problems that might cause the print to fail, as we used to get with the "yellow triangle" mark on the upload page, would also help to indicate that users should check the 3d tools to see what the problem might be and correct the model.

    I can see how the current site design is meant to be a minimalist, streamlined thing, but as we've seen testified by so many users already, it actually ends up complicating workflow and failing to present vital information that the old interface handled perfectly well. You've made some good strides towards restoring that functionality, it shouldn't be hard to finish the job.
     
  10. MrNibbles
    MrNibbles Well-Known Member
    They do gray out materials for gross violations like number of parts or sizes that are out of bounds. Not sure about other design rule violations.

    grayed out.jpg
     
  11. woody64
    woody64 Well-Known Member
    Yes thanks that was really missing.