purple color on wsf? and sample kit fused?

Discussion in 'Technologies and Hardware' started by 3gfisch, Aug 29, 2012.

  1. 3gfisch
    3gfisch New Member
    i have a few purple spots on my wsf and i like to know where are they from? manufacturing or transport or??

    and sample kit also wsf is fused together

    any ideas?
    Last edited: Aug 29, 2012
  2. stonysmith
    stonysmith Well-Known Member Moderator
    On the Sample kit... take a toothpick and see if it's just loose material that didn't get cleaned.
  3. 3gfisch
    3gfisch New Member
    thx worked ^^ haven't thought that the powder is pressed in that hard ^^ i wonder how they get the powder out of my other prints ^^ must this don all by hand by every model? i thought 90% of the powder will fall out if you take it out of the printer ^^
    Last edited: Aug 29, 2012
  4. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    The purple is confounding me. I wouldn't think the non-dyed parts would get close to dyed parts to transfer color?!? I'll see if anyone knows!

    If the color is a problem, email CS to get it straightened out.
    Last edited: Aug 29, 2012
  5. natalia
    natalia New Member
    Hi 3gfisch,

    It would be great if the powder just fell out by itself! But no, we clean every part by hand, and sometimes a bit of powder will get stuck and stay there, so some loosening will get the part free, just as Stony suggested.

    For the color though: that should not have happened!
    Did you order a purple part too and maybe they touched in transport? It would be useful to know if under extreme heat or wet conditions the color transfered, so I am curious to know, as once it is dyed it is not supposed to transfer.

    Regardless, we will fix it for you! So please feel free to email service@shapeways.com with the photo and we will happily reprint the part in WHITE!

    Last edited: Aug 29, 2012
  6. 3gfisch
    3gfisch New Member
    Nop i ordered white, alumide and red parts and only by the small parts in one bag have a vew purple spots.
    Reprint is not necessary because this are more or less experiments ^^ but a few cents off my next order will be better ^^
    but this souldnt happen in future an especially not if someone buys this in my shop..
    I will email..
  7. mkroeker
    mkroeker Well-Known Member
    I guess they have a very stressed out octopus in the machine shop doing the unloading.