"private Pending Review" Loop

Discussion in 'Bug Reporting' started by reducedAircraftFactory, Aug 12, 2019.

  1. reducedAircraftFactory
    reducedAircraftFactory Well-Known Member
    I added a picture to a product and got the infamous "Your model is currently set to private pending review by the Shapeways team" message. No big deal, I understand why that happens.

    Then this morning I got the email stating, "Our team has completed its review of your model xxxx. It is now available in your Shapeways shop and ready for sale." Cool.

    But when I did a general search for the product, it wasn't found. So I went to my products and found it there and it was still in "Not for Sale" mode. I opened up edit and clicked the "Offer for sale" and "Display to the public" checkboxes and saved, and (as you might be anticipating by now), I got the "Your model is currently set to private pending review" message.

    The product in question is https://www.shapeways.com/product/2JU7E5ZQF.
  2. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    This should have been fixed now, I can see the product!
    Sorry for the inconvenience, not sure what caused it to set it back to not for sale :(
  3. reducedAircraftFactory
    reducedAircraftFactory Well-Known Member
    Thanks Mitchell. I don't suppose it would be possible to change your review process from "assume it's bad (so make it unavailable) and review it" to "assume it's good (and leave it for sale) and review it"? I'm getting skittish about making any changes -- even pricing adjustments -- knowing it may result in the product disappearing from public view for 1-3 days (on weekends especially).