Pickup instead of shipping

Discussion in 'Customer Service' started by mgraviton, Nov 9, 2013.

  1. mgraviton
    mgraviton New Member
    Hey there. Would it be possible to offer an option to pick up our items from the NYC location and save on time and shipping charge? I know that Ponoko offers this option at their Oakland hub. This would help me out for sure.

  2. bartv
    bartv New Member
    Hi Melissa,

    no problem! If you want to pick up your order from our factory in LIC, just email Customer Service at service@shapeways.com and request a pickup. They'll require your order number and phone number (to notify you when the order becomes available). We can't facilitate pickups from our office in Manhattan, unfortunately.
  3. mgraviton
    mgraviton New Member
    Thanks, Bart! That's great. Will that same customer service contact be able to refund the shipping fee after I've paid it? Let me know.

  4. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    yes, he will refund the shipping costs after you receive the package :)