Pending Sales

Discussion in 'Bug Reporting' started by norm24, Sep 5, 2012.

  1. norm24
    norm24 New Member
    "Pending Sales Temporarily Unavailable" When will the change back
     
  2. natalia
    natalia New Member
  3. stop4stuff
    stop4stuff Well-Known Member
    Once fixed, will the xls file show all transactions missed during the 'broken' time?

     
  4. natalia
    natalia New Member
    Yes indeed, it will show all your recent sales, and all past sales.

    It will be back on Friday 14th - tomorrow!
     
  5. stop4stuff
    stop4stuff Well-Known Member
    End of the working day here in GMT land - no sign of anything being fixed yet :(

    More than just a little bit pissed of with how this has gone.
    Paul

    [edit] 21:20 BST (=GMT +1), still nothing.

    You guys in the US must be close to surprising shop owners with how much they can expect in tomorrow's Shop Payout. ;)
     
    Last edited: Sep 14, 2012
  6. pete
    pete Shapeways Employee CEO & Co-Founder
    Hi Paul,

    We hear you! As you probably have seen by now, payments have gone out and the reporting works again!
    The team has worked really hard and had to balance fixing this versus other open issues we had. Also with multiple currencies, VAT/sales tax etc it is complex and we did not want any new mistakes.

    I can understand that not knowing exactly how much you made, when reporting was going to be fixed was frustrating and we are sorry for that.
    We will work hard to prevent situations like these in the future.

    The good thing is that with InShape we are in a much better place than before, which will enable us to grow, become more efficient and make less mistakes. We can now track orders at very detailed levels (perhaps we will expose some of that), but most of all we can now fully support our factory in NYC and develop new features faster and more reliable than before.

    Stick around, we hope to surprise you in a positive way :)

    Best,
    Pete