Paypal orders keep falling through the cracks

Discussion in 'Bug Reporting' started by ryankittleson, Mar 30, 2013.

  1. ryankittleson
    ryankittleson New Member
    I've emailed support about this and have got refunds, but I thought that it would be a good issue to bring up here. The last two orders that I made, I got charged through paypal but the order never started the printing process on shapeways. Support says that they have a bug with paypal e-checks not getting into their system. Well, I'm glad they know it's a bug, but I can't print anything until they fix it. When I go to order, paypal e-check is the only option that I'm given. Is there another way to pay? When will this issue be fixed? Is it keeping customers from being able to buy my stuff? This is a huge problem and is making other 3D printing companies look more attractive all the time.

    Anybody else have this problem?
  2. stop4stuff
    stop4stuff Well-Known Member
    If you have money in your PayPal account (e.g.. through sales or bank transfer to PayPal) there shouldn't be any issues paying with PayPal direct. The other option is to not log into PayPal and use a debit or cedit card to pay. If you have PayPal payments set up as a Direct Debit to your bank account, that payment should also go through as if you have money in your PayPal account. (I might be wrong on a few details, but that's how I remember I solved the dreaded e-check issues many years ago).

  3. ryankittleson
    ryankittleson New Member
    Thanks Paul,

    Since I have a paypal account, I never thought to click on "I don't have a paypal account" which is where I needed to go to be able to pay with a credit card. That worked. thanks! I think Shapeways could streamline and clarify the process a bit.

  4. stonysmith
    stonysmith Well-Known Member Moderator
    Both of the situations you describe are Paypal issues, and neither is under direct control of Shapeways.
    There's nothing there they can "streamline".
  5. ryankittleson
    ryankittleson New Member
    I guess what I mean is that Shapeways could start taking direct orders by credit card rather than going through paypal. that would be much more streamlined. Or better yet, I should be able to take money from my sales and put it toward my own orders. Shapeways, please make this happen!
  6. Bathsheba
    Bathsheba Well-Known Member
    I bet not. Paypal echeck transactions give back a weird status, which if you haven't written code to cover the special case, looks like the transaction failed. That SW has acknowledged its failure to handle these transactions as a bug, sounds to me like they just haven't covered that case. Echeck transactions are rare -- only a few % of Paypal transactions -- so if developer time is at a premium it might take a while.