parts have been cancelled

Discussion in 'My Work In Progress' started by dale22, Aug 2, 2013.

  1. dale22
    dale22 New Member
    Hello,

    I have some parts which i ordered last week they are being printed from white and flexible material.

    I checked my order yesterday and some parts have been cancelled.
    I didn't receive an email or any communication from shapeways - i have contacted customer service yesterday and have not heard back.

    They are all able to be printed - one part is actually a mirror of another which was not cancelled. I need all the parts.

    The order number is 275717.

    Thanks
     
    Last edited: Aug 2, 2013
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Dale, check your spam folder. I'll check with service to make sure they have/are responding to you.
     
  3. dale22
    dale22 New Member
    Thanks Michael,

    Yes i have checked everywhere to make sure - there was no email.

    I do need the parts as a complete set - are you able to reinstate the builds?

    Thanks
    Dale
     
  4. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Only service will be able to help you with that. I've let them know of the issue, so we should hear from them soon.
     
  5. dale22
    dale22 New Member
    Thanks