Package abandoned by the sender and the receiver.

Discussion in 'Customer Service' started by jerrynn, Dec 6, 2011.

  1. jerrynn
    jerrynn New Member

    I order some parts last month. the order id is 71739

    when i tried to check the status today. it is shown that the parcel is abandoned by the sender and receiver A2770491687645&track.x=Track

    there is a mistake in the shipping address. the shipping information in the tracking page is

    which is incomplete.

    my address is
    lot####, ************, 32010 sitiawan, perak, malaysia

    as shown in shapeways.

    can you change the shipping address asap?

    Please advise
    Last edited by a moderator: Dec 6, 2011
  2. bartv
    bartv New Member
    Hi jerrynn,

    for such issues, please contact our customer support team directly at I've told them about this post.

  3. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Just a heads up, I edited out your address from your post. Just in case you don't want the whole world to know where you live. Just include all the information when you email support.
    Last edited: Dec 7, 2011
  4. jerrynn
    jerrynn New Member
    Thanks for the edit.