Order "All done!" but not shipped?

Discussion in 'Customer Service' started by Gweetle, Mar 22, 2013.

  1. Gweetle
    Gweetle New Member
    I have an order that has an estimated ship date of March 20th. Early on March 20th, its status on the Shapeways order status tracker bar changed to say "All done!" yet it has still not shipped. I'm just wondering why the completed model has been sitting at Shapeways for two days now, with no sign of shipping any time soon. (Posted at my evening time, March 22nd)
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Have you contacted service? They'll be able to investigate.