First, the shipment delivery was attempted during a time frame when I was at work, and that detested little yellow slip of paper was left on the floor of my porch (NOT stuck to the door at all) saying they would attempt again BETWEEN THE HOURS OF 2 PM AND 5 PM. I made special arrangements to be at home at 2pm, only to get a notification on my phone that the item was delivered at 1:39pm. Left on the porch. 1:39 pm is well before 2 pm. I rush home, to find no package anywhere. Luckily, I have security cameras that record everything, and upon a review of the video, (between 1:20pm to 2:20pm) I see the UPS truck driving by on the street in front of my house at 1:33:18 pm. Not stopping. There is no video of a driver on the front porch, the side porch, in the side yard, or in the back yard. There is no package, no nothing. I call UPS, and go through their stupid "menu" three times before I get "Bill" who tells me that the SHIPPER must be the one to initiate the trace on the package. I contact Shapeways to inform them that their precious UPS has once again failed to deliver a package, and they tell me that I now have to wait 24 hours before they can or will initiate a trace. As a result, I responded with a demand for an immediate and full refund, and will no longer do any business with Shapeways unless or until they have greater regard for the needs and requirements of paying clients. If their "customer service" cares so little about what clients need or want, then I certainly don't care about giving them any of my hard-earned money to pay for items that I do not get. There is no legitimate reason that Shapeways must limit their shipping options to only UPS, when there are at least three other services they can use. Unless, that is, someone somewhere is getting kickbacks from UPS. I still do not have my package. I doubt I will ever see it. I gave them another chance. They failed.