i live in new york but i'm a reseller. i have all the proper paperwork for reselling, which i've submitted to shapeways. actually, after i submitted it nothing happened. when i asked about it, I was again asked to submit a resale certificate. talk about a lack of organization. but what else do i expect from shapeways? i thought this was dealt with when i was FINALLY turned into a "business user" and my previously paid taxes were refunded. and yet, despite numerous interactions with shapeways staff, the shapeways website continues to charge me sales tax. i've asked at least 3x for my sales tax to be turned off. still it doesn't happen. i find it hard to believe that the system won't allow for this situation. people in other states aren't paying sales tax, so how can it be that there is no such option for those of us in NY who are business users? does anyone else have this issue? and/or can anyone at shapeways explain why i have to pay sales tax and wait for it to be refunded? that's really not supposed to be how it works.