Nothing in my Inventory.

Discussion in 'Bug Reporting' started by wozwasntere, Jul 9, 2016.

  1. wozwasntere
    wozwasntere Well-Known Member
    When I go the my inventory none of my models show-

    [​IMG]

    No matter what I click I get nothing. The only way I can view my models is on the MY Models page.
     
  2. mkroeker
    mkroeker Well-Known Member
    Does entering any keyword in the "search your shop's models" box help ?
     
  3. wozwasntere
    wozwasntere Well-Known Member
  4. stannum
    stannum Well-Known Member
    Neither clicking in the tags. One of the updates, months ago, broke something and even old, untouched, products became invisible there.
     
  5. mkroeker
    mkroeker Well-Known Member
    With some luck, this may have been a side effect of the temporary loss of connectivity to the shpws.me domain that Pete the Boss mentioned in the "New forums" (and now general gripes) announcement thread.
     
  6. Youknowwho4eva
    Youknowwho4eva Well-Known Member
    Does the issue still exist today?
     
  7. wozwasntere
    wozwasntere Well-Known Member
    Still the same mesage-
    "Sorry, we didn't find any results. Please try searching again."

    I've never known it to work but I thought it was just me doing something wrong as I'm still trying to get used to the changes in layout etc.

    I use two PC's

    Win Vista
    Win 8.1 Both using Firefox
     
  8. Youknowwho4eva
    Youknowwho4eva Well-Known Member
    That's odd, I see your items in your inventory. I'll report.
     
  9. bluelinegecko
    bluelinegecko Well-Known Member
    I'm having the same issue today. I can't see anything in Shapeways inventory when I go to browse. My public shop is showing empty, and my inventory page says I have no items.
     
  10. Roolz
    Roolz Well-Known Member
    Same here.
    My shop's totally empty. Same for my shop sections.
    Doubled-checked on the marketplace to look for other people's designs. The deep sahara is more populated.
    Since shapeways advertises for a promo code at the same moment, the savings are tremendous : 15% off zero, you don't even spend money :)
    It's been about 10 days without bugs, I was starting to worry.

    [Edit] : Back to normal. Magic!
     
  11. bluelinegecko
    bluelinegecko Well-Known Member
    Mine is back too.
     
  12. wozwasntere
    wozwasntere Well-Known Member
  13. MANDELWERK
    MANDELWERK Well-Known Member
    What a nightmare... my shop is also empty and my models are gone.
    Whats is happening???

    Skärmavbild 2016-07-19 kl. 06.25.11.png Skärmavbild 2016-07-19 kl. 06.24.21.png
     
  14. XFries
    XFries Member
    Was happening to me too, but it's fixed now. Seems like the problem's fixed.
     
  15. MANDELWERK
    MANDELWERK Well-Known Member
    Yeah, back now... can anyone inform about the reason for this glitch?
     
  16. NoahLI
    NoahLI Well-Known Member
    nvm looks like things fixed itself.
     
  17. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hey all,

    thanks for reporting.
    We've acknowledged the issue and are looking into it!

    These "blackouts" only appear for a short while before it fixes itself automatically.
    We will do our best to make sure these quick blackouts of all the products won't happen again.

    Mitchell
     
  18. MANDELWERK
    MANDELWERK Well-Known Member
    Sounds very weird... Ghost code? ;)
    Thanks for the info Mitchell... would be interesting to know why when you find the ghost...
     
  19. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Haha, it's not very weird and the dev team actually know what caused it, just didn't want to get too technical here ;)
    (note that i'm not a wizard.. not my area of expertise)

    Basically "the system" recognizes information is not shown by one of the "henchman" and thus asks another "henchman" to step in and become the leader, unfortunately as experienced it took some time before it kicked in.

    The dev team is taking steps to make sure the "henchman" will do what they are requested to do (or display).
     
    MANDELWERK likes this.
  20. MANDELWERK
    MANDELWERK Well-Known Member
    Alright, this makes it much more understandable :rolleyes:
    Thank you again Mitchell, I hope all the henchmen keep alert in the future instead of scaring us so! :confused: