No response from service --damaged goods

Discussion in 'Customer Service' started by dhonig, Oct 22, 2012.

  1. dhonig
    dhonig New Member
    I have been trying to reach service@shapeways.com and have not had any responses. I have given them order and shipping number, written immediately after receiving damaged goods (gyro the cube with a missing sprue on one of the cubes), written again, and no response. What must
    one do?

     
  2. Michon
    Michon Shapeways Employee CS Team
    Hi David,

    We have responded to your e-mail on the 18th of October. I will immediately sent you the e-mail again and sent you the e-mail in a PM.
    I can assure you that you should always have an answer within 24 hours (during week days).
    Should this not be the case, please let me know so I can escalate this internally.

    If you have any further questions, you can always contact us via service@shapeways.com
     
  3. virtox
    virtox Active Member Moderator
    Hi David,

    I have also messaged and emailed you. Can you please confirm?

    Best,

    Stijn