Night Black option for Strong and Flexible disappeared?

Discussion in 'Customer Service' started by dmswart, Mar 7, 2011.

  1. dmswart
    dmswart New Member
    This morning (March 7, 2011) the Black option for strong and flexible seems to have disappeared from the ordering screen with the appearance of dark grey.

    Is this intentional? Other pages concerning the available colours seem to indicate that black should still be an option.
    --
    cheers!
    David Swart
     
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    I still see it listed as a material options on the model page, is it the actual order screen that it is missing from? Which item are you seeing this on? Perhaps a hickup as they are adding the new colors, but I'll check to be sure.
     
  3. dmswart
    dmswart New Member
  4. barrys
    barrys New Member
    It seems you've set the material Black Strong & Flexible on the restricted materials list. You can remove it from the list on the product details page at the right sidebar almost on the bottom.
     
  5. dmswart
    dmswart New Member
    Thank you so much for your responsiveness - I feel like a dunce.

    Please keep up your good work.
    --
    Dave
     
    Last edited: Mar 7, 2011