New customer cannot check out

Discussion in 'General Discussion' started by lensman, Aug 31, 2012.

  1. lensman
    lensman Well-Known Member
    How very appropriate that I'm posting this message after posting THIS in the forum when I questioned why a new customer has to become a Shapeways member in order to buy something...

    A customer of mine is trying to place a nice large order and cannot proceed to the Billing screen. She has shown me a screen-shot where she has entered her shipping address and when clicking on the Billing button nothing happens!! She has tried this numerous times (in Internet Explorer) with no luck.

    Has anyone heard of any new customers having a similar problem?

  2. virtox
    virtox Active Member Moderator
    Not the exact same thing, but I heard from an existing customer that during the checkout process they suddenly had to re-enter their shipping address.
    Other than that it seemed to work ok.
    So there is definitely something off with the checkout procedure.

  3. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    That's definitely no good, I've forwarded this post on as that needs to be fixed PDQ.
  4. natalia
    natalia New Member
    Hi Glen,

    Is she trying to enter a different billing and shipping country? I just tried to checkout as a new customer and it is working for me, so I'd love to find out what exactly is going wrong so we can fix it ASAP

    Feel free to forward me her screen-shot please!

    Thank you!
  5. lensman
    lensman Well-Known Member
    @Natalia - thanks, but I have Chantal working on this now. And I couldn't show the screen shot here since it shows the customer's name and address. Thanks anyway.

  6. natalia
    natalia New Member
    Glen - great!