Need Help from Administrator

Discussion in 'Customer Service' started by CustomCool, Dec 4, 2010.

  1. CustomCool
    CustomCool New Member
    I placed an order, I think yesterday for 4 items total. Two different models each with 2 quantity.

    Is it possible to swap one of those models with a new one I made? One of the first models I placed an order for is incorrect.

    If you look in my gallery folder you will see a round model called "flat_X3". This is one of the parts I ordered originally. I need to replace that part with the model called "round_flatX3_NEW".

    The parts may vary in volume, but not by much. I will pay for any additional costs if need be.

    I placed it recently and hoping we can fix this before it goes to production.

    Thanks for your help with this.

    -David
     
    Last edited: Dec 4, 2010
  2. virtox
    virtox Active Member Moderator
    Don't worry, it happens to the best of us ;)

    The best action in these cases is to contact service@shapeways.com and see if you can cancel the order, so you can place a new one.

    Cheers,

    Stijn
     
    Last edited: Dec 4, 2010