Well I'm satisfied with what I did receive in the mail, it's very nice, but I won't go into any detail of what it is because I don't have any pictures taken yet. However, I ordered two items, and the one that cost a couples bucks is the one that arrived, yet the metal item that cost $17 dollars wasn't in the package (I ordered them both in the same order). I've already contacted customer support, and hopefully they'll get back to me in a timely manner. Just a bit disappointed when I opened the package, as this was my first experience with Shapeways. I can only hope that this type of thing isn't occurring regularly, and that everything will be sorted out and solved.