Materials sample kit

Discussion in 'Customer Service' started by demackison, Jun 20, 2012.

  1. demackison
    demackison New Member
    My materials sample kit arrived with nothing included to tell me what materials are what. How do I get the missing paperwork?
     
  2. stop4stuff
    stop4stuff Well-Known Member
    The kit includes samples of Full Color Sandstone, Frosted Ultra Detail, White Detail, Black Detail, Alumide, White Strong and Flexible, Stainless Steel

    Each of the samples has a letter;

    b - Stainless Steel
    d - WSF
    e - Alumide
    f - Full Colour Sandstone
    g - White Detail
    h - Black Detail (see link above)

    And the other one will be Frosted Ultra Detail, possibly marked 'k' - i got my sample kit before FUD was about

    Hope this helps,
    Paul
     
  3. ChristelH
    ChristelH Shapeways Employee CS Team
    Hi demackison,

    Sorry to hear you didn't receive the Sample Kit booklet, could you please send an email to service@shapeways.com (you can mention my name: Christel) and let me know the order number?

    After this we can send you this booklet.

    Thanks,

    Kindly,
    Christel Hagens
    Customer Service Agent
    www.shapeways.com