Material Not Printable Error

Discussion in 'Design and Modeling' started by OberSchutze, Feb 13, 2019.

  1. OberSchutze
    OberSchutze Member
    Hello, I am trying to place an item as a product that I designed. It is within size constraints, and I have another part that has the same outer dimensions that is good to go. For every material I select it says "Material Not Printable"
  2. EricaC
    EricaC Shapeways Employee CS Team
    Hey @OberSchutze! We're looking into this now. In the meantime, you should be able to resolve this by re-uploading the model that's showing as unprintable. On the upload view, select "Tools" then "Update" then choose the same file from your computer:

    Image 2019-02-13 at 7.19.02 AM.png

    We hope to have a more complete fix (not just a workaround) out soon. I'll update here once it's ready.
  3. OberSchutze
    OberSchutze Member
    I re-uploaded it and it worked, thank you. As a side question, is it possible to bundle multiple models as a package?
  4. stonysmith
    stonysmith Well-Known Member Moderator
    Yes, but there is a minimum price per PART. If the items can't be picked up as a single object, then it adds to the labor required. One common method of dealing with this is to connect the models together with sprues, or to wrap a cage around the whole thing so that the parts won't go floating off.
    EricaC likes this.
  5. EricaC
    EricaC Shapeways Employee CS Team
    This issue should be fixed! Let us know if you're still not seeing any available materials when you upload models to your accounts.