Lost package - no more answers from support

Discussion in 'Customer Service' started by tokka, Jul 3, 2009.

  1. tokka
    tokka New Member
    Hello !

    I ordered 2 Models on the third of May and the package got shipped on the 22th of May.

    I contacted UPS and Shapeways and Joris wrote me that Elena would take care of it.
    In the Meantime UPS called me to tell me that the package got lost somehow. I tried to contact Joris and Elena three times per email. But didn't get any response, yet.

    Today's the 3rd of July, so my question is will I ever get a reprint of the model ???

    btw: Order # is 101948

  2. joris
    joris New Member

    I'm so sorry. We will get to the bottom of your package as soon as we can.

  3. lelena70
    lelena70 New Member

    I am sorry.
    We have been lucking in follow up. UPS is still searching for your package, but after 6 weeks we should have realized they are not going to find it anymore.
    I have entered a production order with refence 4032 to have your models reprinted.
    The models will be shipped to you next week

  4. tokka
    tokka New Member
    Thanks to both of you !

    It was just terrible to get no response on any email.
    UPS called me about a week after the reporting the package as lost and told me they would notify you...

    Anyhow...glad to hear that my package could finally arrive :)

  5. tokka
    tokka New Member
    IT ARRIVED !!!

    Thanks guys/girls ! This time it arrived safely and perfectly looking.
    I will make a few pictures and post it in the "it arrived" section.

    Thanks again.

  6. joris
    joris New Member

    Thats good news!