Logo didn't show up

Discussion in 'Technologies and Hardware' started by c3carpentry, Jun 17, 2013.

  1. c3carpentry
    c3carpentry New Member
    I had a logo ( a "C" and an "H" that showed up fine when I uploaded it to Shapeways, but did not print when I got the item back. I don't think it was below the minimum thickness. At least not when I measured it in Sketchup. Curious if someone could tell me what I did wrong.

    Let me know if you need more info.

    Thank you


  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    That's odd, What material did you print it in? Can you share a picture? Are the C and H attached to the rest of the model?

    You can always email service and they can figure out why it happened, and at least if it's a fault on our side send you a new one.
  3. c3carpentry
    c3carpentry New Member
    I can send a sketchup drawing as well. I will try emailing service. Thank you.

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