Logo didn't show up

Discussion in 'Technologies and Hardware' started by c3carpentry, Jun 17, 2013.

  1. c3carpentry
    c3carpentry New Member
    I had a logo ( a "C" and an "H" that showed up fine when I uploaded it to Shapeways, but did not print when I got the item back. I don't think it was below the minimum thickness. At least not when I measured it in Sketchup. Curious if someone could tell me what I did wrong.

    Let me know if you need more info.

    Thank you

    Chris

    http://shpws.me/nQIT
     
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    That's odd, What material did you print it in? Can you share a picture? Are the C and H attached to the rest of the model?

    You can always email service and they can figure out why it happened, and at least if it's a fault on our side send you a new one.
     
  3. c3carpentry
    c3carpentry New Member
    I can send a sketchup drawing as well. I will try emailing service. Thank you.
     

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