A few weeks ago I ordered a test version of a silver ring in Black Detail. The ring is a gift, but to make sure it would fit I ordered a test print. Unfortunately the ring arrived broken and I was a bit dissappointed since it was a gift and there was no time to reprint within the given delivery time. I contacted the Customer Service and wrote the ordered piece was broken. Just a few days later, I was very suprised to find a new box in the mail, just in time to give the test ring to the final owner. Thanks for this great service Shapeways! The Silver model will be ordered soon.