Hi Robert,
Thanks for PM'ing me the model in question
I have been able to find out what happened:
- A model from your shop was sold, on Jan 16th. This went in production on Jan 19th, hence you were informed by mail
- As you did not set a markup on that model, it is not listed in your markup overview that you can download from our portal (nor are there pdfs generated)
So, luckily, nothing is broken
But, it shows, that we should review what mails we send, as we recognize this can be confusing. I can inform you that we are working a project to review the invoices and emails for shopowners (we also want to reduce the number of pdfs for you).
I think with this, the situation is explained? If you have further questions, please let me know.
Kind regards, Arno