INC VAT showing on price for Australia

Discussion in 'Customer Service' started by cem, Mar 16, 2011.

  1. cem
    cem New Member
    It's been awhile since I have ordered anything so I can't remember exactly how things went. Now today when I went to order one of my models it kept coming up with INC VAT for the price.

    I'm in Australia I had the proper country selected on the dropdown so shouldn't the price I'm seeing be EX VAT or does it change when you go to the actual checkout.

  2. barrys
    barrys Shapeways Employee Dev Team
    Hi cem,

    when you choose a country, the VAT percentage for that country is added to the price. As Australia doesn't pay VAT, the percentage will be 0%.
    You can check this on the confirm page right before you order.
    You will see something like:

    of which VAT (0%) $ 0.00


  3. horst
    horst New Member
    I'm pretty sure this text has always displayed (here in the USA, we also don't collect VAT, yet the text appears for me too).

    This is a small nuisance that I've got scheduled for a fix in the next couple of weeks. Thanks for reporting it!

  4. cem
    cem New Member
    Thankyou for the explanation guys.