I've just gone through a frustrating case wherein I re-ordered a model I had printed previously in Gold steel. The first time I ordered it in 2016, I had no issues, despite the model being hollow. This time, I ordered the hollow model again, it passed all checks, and I received a plain steel model. After a lot of back and forth between me and a customer service rep, I've been told that you are no longer able to print hollow models in plated finishes, and was refunded the cost. My question is, if this is the case, why doesn't the material page seem to reflect this? I was assured it's been a problem for quite some time, and have gone over the materials page, but can't find any mention of this limitation myself. I'm happy to be wrong, but I certainly didn't see this, and whoever allowed my model to pass manual checks didn't either. It would also be good to update the materials page as I had a browse on the marketplace, and it seems like there are a few hollow models for sale in this finish. Add to that, I spoke to a couple of other makers who had also printed hollow models in gold steel before without issue - they weren't aware of any problems with doing this. Obviously I don't order hollow models in gold steel often, but it would be good for it to be made absolutely clear that this cannot be done to save others the same trouble I've had.