I update a model, but the old version gets printed

Discussion in 'Bug Reporting' started by ryankittleson, Apr 8, 2013.

  1. ryankittleson
    ryankittleson New Member
    I've heard that if you update a model's file that you might have to wait a few minutes before ordering, otherwise you might get the previous version. Well, in my last order, I got the previous version after having waited a MONTH since updating the file. How can I keep this from happening? Can I get a refund or credit for getting the wrong print?
  2. stonysmith
    stonysmith Well-Known Member Moderator
    Email customer service with the order# and model# and a description of the problem.

    One question: did you already have the model sitting in the Cart before you uploaded it?
    I can see a situation where you might get the older copy if it had already been placed in the cart.