horrible printing and handling result

Discussion in 'My Shapeways Order Arrived' started by KorailDHCPP, Sep 27, 2012.

  1. KorailDHCPP
    KorailDHCPP New Member
    :evil:

    okay, let me tell you this first, I am not a new bie in 3d printing, and it wasn't the first time for these exact models printed with shapeways in FUD.
    Last time, it was super fine. Nothing broken, minimal warp, no super visible printing lines.

    IMG_0237.JPG

    it looks pretty bad when they come out of the box

    IMG_0238.jpg

    Okay, major two parts detached - on the left it's an handrail with stanchons - it came intact last time, but not this time. NONE OF THEM REMAIN INTACT. Fine, they can be broken sometimes. What about the object on the right side? it's part of 1.2 mm thing wall - under half of a rail diesel car. I've never seen this thick of thing came in broken.

    crack.jpg

    Furthermore, it doesn't seem to be broken while shipping! crack line doesn't fit at all and no dust in the bag!
    I highly suspect it got broken during clearning and the cleaner put broken parts as it is.

    IMG_0241.jpg

    And that particular car shell arrived nearly crushed and warped. Did somebody step on it?

    IMG_0246.jpg

    And it was first time for me that I see this kind of horrible printing lines.
    Yes I KNOW ALL ABOUT THE FINE PRINTING LINES WITHIN 0.5MM PITCH OR THINGS LIKE THAT, BUT THIS TIME IT'S LARGER AND WIDER.
    I am really not sure it's FUD. I've never tried FD so I don't know how FD looks alike, but I am pretty sure FUD wasn't like this before. not to mention about all details under 1mm is not printed properly but it looks like fungus grown out of the details. 0.3mm fine venting grills? no way, instead you have fungal bush their!


    Generally speaking, I have an impression that stuffs printed in Netherland were super finer than this. That's what I noticed last time that I got my print from the US directly, but, yet still, nothing was broken. But what's this?


    FURTHERMORE, THIS IS MY FIRST COMMERCIAL ORDER THAT SENT TO MY CLIENT :twisted: DIRECTLY, AND HE'S ASKING ME FULL-REFUND FOR IT'S DIFFERENT FROM WHAT I HAVE SHOWN TO HIM BEFORE.

    I AM PRETTY SURE OTHER CLIENT WHO RESERVED THEIR OWN COPIES WILL ASK ME REFUND AS SOON AS THIS CLIENT GOES TO PUBLIC.

    OMG.OMG.OMG.OMG

    WHAT DO I DO? WHAT DO I DO?

    I AM SCREWWWEDDDD :( :confused :blush: :evil: :twisted:

     
    Last edited: Sep 27, 2012
  2. MousaModels
    MousaModels New Member
    Welcome to the world of 3D printing.

    One of the things you have to deal with is that this process is never consistent.
     
  3. KorailDHCPP
    KorailDHCPP New Member
    No, I think it's more like a handling issue.
    Yes, the horizontal lines can be referred as inconsistency, but broken parts are not.
    Also cleaning is also very poor. I don't think this outcome is within the margin of error of the technology.
    Especially, broken 1mm thick wall is totally unacceptable it's way beyond possible outcome.

    I don't understand why service is degrading since they start to print in the US.
    Less professional employees?
     
  4. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    First thing you need to do is contact service. They should take care of any refunds, and reprints. This also lets them know what kind of damage customers are seeing, and allows them to figure out how to fix issues. From what you're saying this isn't only a packing/shipping issue. Parts shouldn't be sent broken without permission from the customer. Make sure you and your customer contact service so everything can be straightened out.
     
  5. maartje
    maartje New Member
    Hi KorailDHCPP,

    Please sent an E-mail to me, service@shapeways.com

    I want to help you out! :)
    Cheers, Maartje
     
  6. Datto
    Datto New Member
    FUD quality does seem to have taken a hit since I've been getting parts made in the U.S. :cry: I started a small business based upon promising early results, and now I'm Looking for alternatives and wondering if I've made a mistake. The furry rough surface, once an occasional artifact of FUD seems to be constant now. :cry:
     
  7. KorailDHCPP
    KorailDHCPP New Member
    Indeed, at least, they(shapeways) are aware of this quality issue and trying to get things corrected, I guess.
    But for now, if the printing outcome goes like this, they are going to lose a lot of customers.

    Call me bad luck KorailDHCPP, my clientele forum got pretty bad impression on this 3d printings and now I am nearly going out of business even before it gets on the track. Lol :twisted:
     
  8. amcintosh
    amcintosh New Member
    I am certain that I have parts from someone else's print mixed in with mine. At first I thought it might be some sort of odd support, but I looked at it under a stereo microscope and I think they are some sort of coupling and wheel set for a railroad truck assembly. Printed in FUD.

    Composing email to service @ shapeways.

     
    Last edited: Oct 6, 2012