Help Me To Undestand What Triggers Doubled Price

Discussion in 'Customer Service' started by Gneurut, Oct 30, 2018.

  1. Gneurut
    Gneurut Member
    Dear Makers and dear Customer Service Team.
    I posted the same problem in another section, but I haven't received any answer,
    so I'm reposting here. Sorry for posting twice.

    I uploaded two pairs of earrings in silver, the only difference between them is that one is slightly taller than the other.
    The earrings are made of two layers of silver attached at the tips of the five-pointed star.
    There is a hollow space between them.
    It means that the dimensions x and y are the same, the only difference is in z.
    Since I just shifted the upperpart, the only thing that changes basically is the hollow part between the upper part and the lower part,
    so there is no volume increase.
    I would like to understand why do I have one price that is double the other.
    It happens the same with many other models.

    Thank you for helping me

    Kind regards

    upload_2018-10-30_8-2-26.png
     
  2. jimmyadvice
    jimmyadvice Shapeways Employee CS Team
    Hi @Gneurut

    Thanks for reaching out with your model pricing question. The best place to get this answered is by contacting our team directly via service@shapeways.com

    We can review the files and see what may be causing this.

    CC: @AlanHudson - here's an interesting price discrepancy if you have the bandwidth to check it.