Feasibility checks and order processing

Discussion in 'Suggestions & Feedback' started by instrumaker, Jul 17, 2013.

  1. instrumaker
    instrumaker New Member
    Request: During checkout, a radio button that allows automatic order cancellation If one object turns out to be unfeasible and requires revisions.
    This would prevent a partial order going through, thereby saving me from paying to ship an item later that didn't pass the first time around.

    An alternative would be a system that allows you to put your order on hold until you can fix your part.
  2. bartv
    bartv New Member
    Thanks instrumaker! I've added it to our suggestions list.


  3. Arcathorn
    Arcathorn New Member
    Yeah I would second this statement. Some type of checker before processing orders and having credit cards run...Its quite annoying to get it all billed out and then only find out it can't be created in the first place. I know its all done manually by people but this would be something I think most people assume when there model uploads for the first time. Getting it billed out and then only find out its not doable is quite annoying.
  4. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    In my experience, the last couple times I've had an item fail, some of the other items have already been in production. When you get the rejection email, you can request that your entire order be canceled. If items are already in production you can request to have the shipping refunded with the refund for the unprintable pieces. That would be the situation that the check box won't work.

    Currently we are unable to modify existing order, which would really come in handy for fixing a problem item.

    Another "solution" that has been tossed around is combining orders. So if part of your order is rejected, you could modify the pieces, reorder them, and combine them with your previous partial order to not pay shipping twice. This option also is currently not possible, but in our thoughts for the future.
  5. MrNib
    MrNib Well-Known Member
    Sometimes I get two boxes on the same day. If you could at least combine shipments going to the same address within a few days, and possibly credit some of the shipping savings that would also be a nice thing.
  6. MrNib
    MrNib Well-Known Member
    On a related note to my previous post...

    My girlfriend noticed that your shipping boxes are manufactured in Plainfield IL., implying that they are shipped from Illinois to New York which she claims is rather expensive, and that there should be much closer alternate sources that would save Shapeways some $$$. She works in the cardboard business and noted that these companies often have facilities located around the country specifically to reduce those shipping costs for their customers. I'm thinking the savings may only be significant for companies that use lots of boxes, like Proctor & Gamble, etc. But then again Shapeways must go through a lot of boxes every month!
  7. mkroeker
    mkroeker Well-Known Member
    You never know - maybe the Plainfield factory is producing more boxes than they can sell locally, so selling them cheaper especially in return for a long-term contract. Trucking things around can be quite cheap at least if you look at the cost per item. (These are lightweight items, and lots of them - flat, of course, will fit in a regular semitrailer or boxcar.) Finding out where the "more local" factories get their corrugated cardboard and/or paper from might also yield surprising results for similar reasons. :)

    PS: Combining shipments would imply putting the earlier batch on hold, requiring more storage and more administrative resources to keep track of them.
  8. AmLachDesigns
    AmLachDesigns Well-Known Member
    Correct, but as has been noted in previous threads since SW collates prints from several different locations/sub-contractors only shipping when the entire order is complete, some if not all of this capability already exists.
  9. MrNib
    MrNib Well-Known Member

    My girlfriend lessons have also included the fact that not only do these companies have multiple facilities to convert the cardboard and corrugated stock into boxes and stuff with printing but they also have paper mills located in various parts of the country to supply stock material for the other facilities. Maybe Shapeways got the best bid for their boxes, maybe not. Perhaps their long term contracts for boxes will soon no longer make sense with growth of the company, maybe not. I don't know. She says transporting cardboard in bulk over long distance is expensive, particularly because a very large component of such a shipment is often air. I can only relate what my girlfriend noted, and as I have learned over time she is always correct!

    Last edited: Sep 14, 2013
  10. bartv
    bartv New Member
    I'm sure we've done some good negotiating with multiple vendors when sourcing these boxes, don't worry about it :)

  11. MrNib
    MrNib Well-Known Member
    I had to convey the girlfriend information or suffer the consequences. That's what I worry about! :rolleyes: :rolleyes:

    In the news today (aka there's a lot of money in cardboard...)