Exception: Action Required

Discussion in 'Customer Service' started by emilkarlsson, Feb 19, 2012.

  1. emilkarlsson
    emilkarlsson New Member
    I placed an order a while ago and i got a mail that said my order was shipped. Great!
    However after a while when the package did not arrive i checked the tracking through my shopping cart and the UPS site says:
    Scheduled Delivery (Pending):
    Pending action by the original sender.
    If you are the receiver, please provide the correct shipping address to the sender. If you are the sender, please select the Change Delivery button and provide the correct shipping address to UPS."

    The thing is that i checked my address and it is correct. Both shipping and billing.
    Do i need to do something here?
    Thank you.
  2. stonysmith
    stonysmith Well-Known Member Moderator
    You should email service@shapeways.com with this question. Send them your order# and UPS tracking#

    What country do you live in?
  3. emilkarlsson
    emilkarlsson New Member
    OK. I will do that.
    I live in New York.