error co-creater template order

Discussion in 'Customer Service' started by tinypurpletreehouse, Feb 20, 2012.

  1. tinypurpletreehouse
    tinypurpletreehouse New Member

    I noticed you get an error when you try to order a co-creater template. For example when you buy a ring, you select the size and click proceed, but you will get the following error:

    Whoops! Something went wrong trying to base your model on the template!
    Please try again and if this error persists, please contact us.
    We got the following error: failed copy

    I got this on my own rings, but also some others.
    Did anyone else experience this?
    Is this part of the remaining technical issues?

  2. bartv
    bartv New Member

    yes, I believe so. This should have been fixed by now. If it hasn't please let me know!