Hi all, First, I must say that, overall, I am very happy with the communication with Shapeways. But I mentionned that I would like to review the different e-mails we received from Shapeways, and suggest some modifications. So let's begin! Here is the mail we receive when we sell an item: and here are the proposed corrections : Basically, we need the name of the model to be written with no abbreviations, and we need to know the material in the text itself (it is in the attached file, btw). I am very happy to learn that my model was ordered in a new color, for instance. And, as far as I know, when we order the model for ourself, there is no markup anymore, so we do not receive this e-mail (and this is to be discussed: we have no way to track item offered with no markup). Any other idea? [EDIT] "markup" was spelled "mark up", removed extra space after "Hi" Furthermore "will soon go into production" suggests that the production did not started yet, while "Right now we're making a physical copy of your design" suggests it has actually started. There is a contradiction (or perhaps it began while we were reading the message ) and anyways, the two sentences are redundant: the successive topics are order, production, markup fee, production again, shipping.