Discounted order rejected

Discussion in 'Customer Service' started by charlotte, Jan 5, 2012.

  1. charlotte
    charlotte New Member
    Hi there,
    I ordered a big something with the 20,11% discount. Unfortunately it turns out to be rejected by the 3rd of january. It is a pity that now I have to reorder it by paying the regular price of this part. Is there any change to solve this in a way that satisfies both of us?
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Charlotte, What was the reason for rejection?
  3. bartv
    bartv New Member
  4. charlotte
    charlotte New Member
    Hi youknowwho4eva,
    the reason was for one part 'Thin walls : < 0.7 ' and for an other part 'Multiple shells, where there shouldn't be.' (This is an assembly)
  5. charlotte
    charlotte New Member
    Hi Bart,
    Mitchell is trying to help me out with a small compensation right now, but since the difference is $300 I'm not too happy with this situation. :rolleyes:
  6. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hi Charlotte,

    Have you read my email?
    I have send you a new coupon with a compensation for the inconvenience.

    Please let me know.
  7. charlotte
    charlotte New Member
    Hi Mitchell,
    Thanks for helping me out by upgrading the coupon. Hopefully the model is ok now :confused