design accepted, but now unprintable?

Discussion in 'Technologies and Hardware' started by twixter, Feb 4, 2011.

  1. twixter
    twixter New Member
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    It may be the height of the piece, try rotating the piece like 25 degrees on the x axis and re-uploading. This will make the height go up enough to be in the printable range.
     
  3. stop4stuff
    stop4stuff Well-Known Member
    It might sound obvious, but did you log in first before trying to order?

    Other than that, it's either a glitch, someone's reported its or something completely different.

    Maybe try uploading again as a new model, or contacting customer services - link at top of page above the upload button.